Shipping Policy
All orders are processed within 1 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Currently shipping interruptions are being experienced globally and Stubby Mulletz is not immune to this environment. Hence, some additional shipping delays may be incurred and our out of our control.
Domestic Shipping Rates and Estimates
We offer $9.70 flat rate shipping to Australia. And Express Shipping through out Australia for $14.70. For all international orders flat rate shipping is $19.80.
|
Shipping option |
Estimated delivery time |
Price |
|
Standard |
2 to 10 business days |
$9.70 |
|
Express |
1 to 5 business days |
$14.70 |
|
Standard International |
6 to 35 business days |
$19.80 |
International Shipping
We offer international shipping to the following countries: [list currently incomplete].
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. [Your Company] is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 5-7 business days of receiving your shipping confirmation email, please contact us at stubbymulletz@gmail.com with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
We accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount.
In the event that your order arrives damaged in any way, please email us as soon as possible at stubbymulletz@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at stubbymulletz@gmail.com.